About the Role:

Digital.ai Services Consultants are responsible for planning and executing multiple, consecutive high-touch customer engagements for large enterprise organizations. Digital.ai strives to provide its customers with a comprehensive, best-in-class services strategy inclusive of consulting, technical implementation, and educational services. The Services Consultant’s goal is to partner with internal partners (Sales Engineers, Customer Success Managers, Account Executives and Product Support) to help customers realize business goals. Further, the Services Consultant resources will help customers accelerate their DevOps transformation and successful realization of value from Digital.ai software investments.

Responsibilities:

• Analyze and solve complex business and workflow issues with solid scalable, technical solutions

• Work independently on large projects; research, outline, and scope in initial stages, organize and execute efforts with other team members, and communicate results to management and the account team

• Interact directly with the customer at all levels of the organization to understand their requirements; Work with technical engineering teams to evaluate, validate and help implement technology solutions to solve business requirements for both external and internal customers

• Implement and Setup Digital.ai Products

• Customize Digital.ai Products to fit special customer needs

• Provide training and facilitate workshops within customer environments and the wider partner eco-system

• Work to a high standard with a focus on quality output within other teams on Digital.ai. This could be in the capacity of an advisor or as a virtual team member as the situation requires

• Maintain a healthy relationship with the customer as a trusted advisor

• Discover, collect, and report the customer plans for the next one to two years to identify cross-sell and up-sell potential as well as identifying feature gaps in our products to Sales, Product and Management Teams

• Work closely together with Sales Directors, Account Executives and Sales Engineering Team to expand the customer footprint with our solutions

Requirements:

• 5+ years of experience managing or deploying IT Software.

• 5+ years of consulting experience delivering professional services

• Experienced with software development lifecycle, agile, DevOps, analytics, application security, software development tools/technologies, and/or cloud platforms.

• A proven ability to coach, influence and collaborate with clients at all organizational levels, including executive leadership and relate to them wherever they are on their journey

• The ability to translate technical challenges in an easy-to-understand language for non-technical people

• A continuous improvement mindset with the ability to apply DevOps, agile, flow, and lean practices across a variety of methodologies / technologies

• Resilience to dynamic, changing environment where priorities change rapidly and willingness to respond quickly to customers and leadership needs

• Relentless curiosity and a desire to learn continuously

• Excellent collaboration skills and a team player

• Excellent oral and written communication skills (English)

• Demonstrated decision making skills and ability to prioritize effectively

• Ability to be an evangelist for Digital.ai Products and supporting practices

• Ability to travel (TBD)

Technical Consultant Requirements:

• Experience developing and running scripts in Appium & Selenium

• Ability to understand and debug Appium / Selenium scripts developed in different programming languages (Python / C# / Java / JavaScript)

• Comfortable with different IDEs (Eclipse / IntelliJ / Visual Studio / Any other I.e. Atom, etc.)

• Understanding Application Development from Xcode / Android Studio

• Ability to develop basic Applications and create Unit Tests a plus

• Understanding Version Control (Git, SVN, etc.)

• Ability to build and implement basic CICD flows integrated with Appium / Selenium

• Comfortable with different Operating Systems especially those from related to mobile (iOS & Android)

• Desktop OS includes Windows, Mac, Linux Basic understanding of databases (SeeTest platform uses PostgreSQL)
  

Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation.

For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.

FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach our directly to Digital.ai.