Requisition ID R-10354802 Date posted 03/28/2025 End Date 05/05/2025 City Omaha State/Region Nebraska Country United States Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Analyst

What does a successful Client Service Analyst do at Fiserv?

As a successful Client Service Analyst, you will have an experience using various Microsoft programs such as Excel and Word, an eye for detail work, and the ability to adapt to new situations as our client needs and system functionality change.

What you will do:

You will work with both our Independent Sales Organization (ISO) client and our client service teams to implement updates in various systems on behalf of clients. You will communicate with clients on updates being completed and use various tools to monitor requests from clients.

• Receive and respond to tickets from clients and internal Fiserv teams.
• Receive and respond to emails from clients and internal Fiserv teams.
• Key updates into various systems based on client requests.
• Analyze requests to determine root cause of issue and make recommendations to improve efficiency.

What you will need to have:

• High School diploma or equivalent
• Experience working directly with customers.
• Ability to work with minimal supervision.
• Effective verbal and written communication skills.
• The ability to adjust to change within a short period of time.

What would be great to have:

• Extensive experience with the Microsoft Access and Excel applications, with in depth knowledge how to utilize them for database creation.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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