Tech Lead, Business Systems Analysis
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You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Responsibilities
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Specialist, Business Systems AnalysisWhat does a great (Implementation Consultant) do?
Find Your Forward as an Implementation Consultant Advisory at Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible in financial services with deep expertise and a dedication to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our Bank Solutions team flourish with this environment to build the solutions that power more than 13,000 banks and businesses worldwide.
In this role, you'll help build the technology responsible for our integration services. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today's systems while building tomorrow's.
As an Implementation Consultant Advisory, you will be responsible for onboarding and rolling out of new clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks.
Essential Job Responsibilities:
• You will perform software support and implementations for Fiserv’s clients via telephone, e-mail, and web-based contact channels.
• Deliver professional and timely client/internal communications regarding current implementation/support cases.
• You will thoroughly track, organize and document all product and support related activities.
• You will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
• Handle mission critical projects during and after implementation.
• Perform Automation with RESTAssured, Manual Testing, Test case preparation, use JMeter for Performance Testing
• Minimal travel may be required
• Perform other duties as assigned
Basic Qualifications for Consideration:
• Bachelor’s degree in Information Technology/Business Administration or related fields
• 8+ years proven experience with client implementations / services, dealing with internal and external clients
• Good troubleshooting skills & communication skills
• Demonstrated planning skills.
Who We Are:
Communicator Advantage / Enterprise Services Framework (ESF) from Fiserv is the ideal financial institution integration solution. This flexible and powerful solution simplifies integration and helps you address challenging business requirements specific to your strategy.
Communicator Advantage is a comprehensive, best-of-breed integration solution using a Service Oriented Architecture (SOA). This single, end-to-end solution shares real-time data through multiple delivery channels (enterprise, Web, mobile) and across multiple languages and platforms. It supports an unrivaled selection of languages, messaging standards and protocols using common APIs. Communicator Advantage is designed to support all your internal and external integration needs today and into the future.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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