Requisition ID R-10359756 Date posted 08/26/2025 End Date 09/01/2025 City New York State/Region New York Country United States Additional Locations Berkeley Heights, New Jersey Location Type Onsite

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager of Product Operations - SMB Digital Engagement

Manager of Product Operations – SMB Digital Engagement

About the Role

This is a rare opportunity to lead operations for an industry-leading digital engagement platform that delivers on the promise of a pan-Fiserv solution—seamlessly integrating our banking and merchant capabilities to serve small and mid-sized businesses like never before. As we redefine how SMBs engage with financial services, you’ll be at the heart of a transformative product that is reshaping the market.

We are seeking a strategic and execution-focused Manager of Product Operations to lead the Engagement workstream within our SMB Digital Product organization. This individual will be responsible for building and scaling the operational backbone that supports our digital engagement products, ensuring seamless customer experiences and efficient internal processes.

Key Responsibilities

• Operational Leadership

  • Own and optimize the full product operations lifecycle for SMB digital engagement products.

  • Lead cross-functional initiatives to streamline customer onboarding, billing, reporting, and support workflows.

  • Establish and maintain scalable processes that support growth and operational excellence.

• Customer Experience & Support

  • Partner with Customer Support, Product, and Engineering to ensure high-quality, consistent customer experiences.

  • Define and monitor KPIs related to customer engagement, onboarding success, and support resolution.

• Process & Documentation Standards

  • Develop and enforce internal documentation standards and knowledge management practices.

  • Drive operational readiness for new product launches and feature rollouts.

• Cross-Functional Collaboration

  • Act as the connective tissue between Product, Engineering, Support, Finance, and other key teams.

  • Lead operational planning and readiness efforts across the SMB product portfolio.

• Data & Reporting

  • Build and maintain dashboards and reporting frameworks to track operational performance and customer engagement metrics.

  • Use data to identify trends, gaps, and opportunities for continuous improvement.

Qualifications

• 8+ years of experience in product operations, business operations, or program management, preferably in a digital or SaaS environment.

• Proven track record of building and scaling operational processes in a fast-paced, cross-functional setting.

• Strong analytical and problem-solving skills; experience with data tools and reporting platforms.

• Excellent communication and stakeholder management skills.

• Experience working with SMB customer segments is a plus.

Salary Range

$100,000.00 - $165,600.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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