Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Platform Operations, Senior Engineer

About your role:

You will support the stability, scalability, and security of critical cyber security and infrastructure environments. This role sits at the intersection of operations, production assurance, environment management, and security technology support—helping ensure platforms are ready for new implementations, upgrades, and global operating models.

What you’ll do:

• Perform eyes-on-glass monitoring of system and technology events using industry-standard event presentation tools.
• Triage incoming emails and operational communications to ensure required actions are taken.
• Provide daily operational support for production systems and services to maintain reliability and availability.
• Monitor system performance using tools such as Moogsoft, Splunk, Dynatrace, CloudWatch, Grafana, Elasticsearch, Google SecOps, Prometheus, OpenTelemetry, and related platforms to detect anomalies and take corrective actions.
• Attend status meetings and communicate progress, risks, and support activity updates to stakeholders.
• Document production issues, troubleshooting steps, and system configurations, contributing to a shared knowledge base.
• Support incident, problem, and change management activities using IT Service Management (ITSM) processes and tools.
• Contribute to process improvements to enhance system performance and minimize downtime.

Experience you’ll need to have:

• 6+ years of Information Technology experience.
• 2+ years of experience in enterprise-level support and system administration.
• Experience supporting SaaS platforms, with exposure to cloud environments (Azure, AWS, and/or GCP).
• Working knowledge of Kubernetes, Docker/container technologies, and web services (e.g., Apache, IIS).
• Strong understanding of Windows Server environments, Active Directory, DNS, Remote Desktop Services (RDS), and Group Policy (GPO).
• Familiarity with networking concepts and troubleshooting (LAN, WAN, HTTP/HTTPS, DNS, SSH).
• Familiarity with IT security frameworks and security best practices.
• Bachelor’s degree in computer science, Information Systems, Engineering, or a related field or equivalent work experience.

Experience that would be great to have:

• Experience supporting cyber security platforms in a regulated environment.
• Experience with Hardware Security Modules (HSMs).
• Experience with Public Key Infrastructure (PKI) and/or key management systems.
• Experience with ITSM tools such as ServiceNow.
• Understanding of incident, problem, and change management processes in production operations.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

• Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

#LI-RM1

Salary Range

$109,000.00 - $182,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.