Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Office Manager do?

At Fiserv, an Office Manager in Milan, Italy, is integral to ensuring efficient client support and smooth general administration operations. This role involves close collaboration with the Account and Sales teams, overseeing invoice management, maintaining purchase orders, and supporting office management functions.

What you will do:

Client Support (60-70% of role):

• Collaborate with Account and Sales teams to meet team objectives and goals.

• Coordinate and follow up on Control View (Audit and Compliance) activities.

• Manage project billing by raising manual billing requests in the system after project delivery.

• Oversee invoice management, including billing reviews and tracking.

• Maintain a Purchase Order tracker for clients and vendors.

• Track aged debt and escalate issues to Account Managers for timely resolution with clients.

General Administration (30-40% of role):

• Assist with office management and support, including reception, client meetings, communication (web and phone), local procurement budget control, and courier services.

• Liaise with shared services areas across Fiserv to implement and run standard administrative processes, ensuring alignment and synergy.

• Coordinate staff onboarding processes, including credentialing, equipment sourcing, and other initial requests.

• Develop new staff welcome plans and coordinate across various areas and reporting lines.

• Lead the local deployment of global administrative tools and policies, such as automated travel and expense management, and support during the transition period.

• Manage regular office procurement and vendor activities, including Regus.

• Assist with administrative tasks for the Spanish legal entity, including coordination with local banks and external partners.

• Act as site leader and primary contact for JSOC and Facilities, including conducting regular audits and managing initiatives.

What you will need to have:

• Excellent verbal and written communication skills in Italian and English.

• Previous experience as Office Manager or Executive Assistant, preferably in the Financial Services sector.

• Previous experience using standard billing, HR, procurement, and/or expense management tools (SAP, Workday, Ariba, Confluence or equivalent).

• High attention to detail and ability to protect personal and confidential information.

• High-level understanding of administrative procedures: basic HR and IT management (onboarding support, equipment sourcing, ongoing support, etc.), sourcing, local site and vendor management.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.