About your role:

As a Sr. Implementation Analyst, you will lead client implementations for Fiserv solutions from project kickoff through go-live. You will work directly with new and existing clients, as well as internal partners across implementation, product, operations, and support teams, to deliver a successful onboarding experience. Your work helps clients adopt solutions effectively, address business requirements, and achieve operational readiness.

What you'll do:

• Lead implementation projects for new and existing clients from kickoff through go-live, ensuring milestones, deliverables, and client requirements are completed on schedule
• Partner directly with clients to gather business requirements, identify operational needs, and align implementation plans to their objectives
• Apply business analysis techniques, implementation tools, and standard templates to document requirements, manage project activities, and support solution configuration
• Coordinate with cross-functional teams including product, operations, service, and support to resolve implementation issues and support a successful launch
• Analyze client business processes and recommend solution approaches that address operational challenges and support adoption of Fiserv solutions
• Facilitate client meetings, document decisions and action items, and provide clear status updates throughout the implementation lifecycle
• Monitor risks, troubleshoot implementation issues, and drive timely resolution to support delivery commitments and client satisfaction

Experience you'll need to have:

• 4+ years of experience in client-facing implementation, project support, or onboarding roles working directly with external clients
• 4+ years of experience gathering business requirements, documenting workflows, and supporting solution delivery in a financial services or technology environment
• Experience with branch front-end functions and financial services processes, including bank operations, teller, new account, automated teller machine (ATM), and item processing
• Experience using Microsoft Office tools to manage documentation, reporting, and client communications
• Demonstrated ability to analyze business needs, troubleshoot issues, and communicate implementation status and next steps in written and verbal formats
• Bachelor’s degree in business, finance, accounting, computer science, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Associate degree in a related field with additional relevant implementation or client support experience
• Experience supporting implementations for banking or payments technology solutions
• Experience working with standard project documentation, implementation templates, and requirement tracking tools
• Experience managing multiple time-sensitive deliverables across concurrent client projects

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.