About ClearGov

Our mission is to create easy-to-use software to help the U.S. public sector - local governments, counties, special districts, and school districts - budget better. ClearGov is a rapidly-growing, venture-funded SaaS company that offers a complete Budget Cycle Management Suite that enables public sector clients to plan, build, and present their budgets more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by hundreds of towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for three consecutive years, 2021, 2022, and 2023.

The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in an inclusive environment that values both productivity and well-being, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.

About the Opportunity

We’re looking for a Manager of Client Success with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The Manager of Client Success will be charged with leading and managing a team of Client Success Managers (CSM) to drive results that tie back to the strategic initiatives of the broader Client Success Team. S/he will take ownership of ensuring that CSMs are effectively driving product adoption, maximizing the value clients receive from ClearGov as well as influencing cross-sells and renewals of annual subscriptions. The Manager of Client Success will be a key player on an incredible team as we execute our mission to help local governments and school districts take the next step from good to great.

Key Responsibilities:

• Lead, coach, and empower the client success team members to be successful in their roles
• Ensure execution of client journey touchpoints, including onboarding, business reviews, retention, cross-sells, and advocacy
• Ensure adherence to Client Success Manager processes and policies including keeping account records and activities up to date in all systems, logging clear and concise notes after key client interactions, and following escalation paths
• Coach team on client success best practices
• Train new Client Success Managers to ensure a quick and effective ramp
• Collaborate with cross-functional teams to ensure alignment of goals and activities
• Oversee escalations for assigned accounts and team accounts and assist the team with save tactics when needed
• Work with Product to prioritize client features and requests
• Foster a positive team culture and participate in team development including hiring, onboarding, career development, and performance management
• Consistently demonstrate knowledge of local government and school finance best practices
• Collaborate on process & system modifications to improve team success and enable growth

Critical Skills/Experience:

• 5+ years of experience in a client success or client-facing role
• Demonstrated management experience leading teams in a software company
• Strong collaboration, time-management, influencing, and prioritization skills
• Ability to build and maintain relationships internally and with clients
• Excellent listening, presentation, and communication skills at all levels
• Google Suite, ChurnZero, and Salesforce experience preferred
• Experience working with local governments and school districts is a definite plus

The Ideal ClearGov Candidate:

• High energy with a positive, customer-centric approach
• Self-motivated, gets stuff done, has an entrepreneurial spirit
• Track record of achievement
• Enjoys working on teams but succeeds even when flying solo
• A sense of humor and doesn’t take him/herself too seriously

Benefits:

• Competitive Salary
• Equity Package
• Quality Medical, Dental, and Vision Insurance Plans
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short and Long Term Disability Insurance
• Life Insurance
• John Hancock 401K Plan with Match
• Flexible Personal Time Off Policy
• 3 Floating Holidays (in addition to 10 Holidays Observed)
• 2 Volunteer Days Off
• Parental Leave
• Employee Referral Bonus
• Annual All Hands In-Person Event

How to Apply:

• Interested candidates should apply here: https://cleargov.applytojob.com/apply/mVdto0xn4O/Manager-Of-Client-Success
• ClearGov is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply.

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ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity and expressions, national origin, disability, genetic information, pregnancy, veteran status, age, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ClearGov makes hiring decisions based solely on qualifications, merit, and business needs at the time.

At ClearGov, we believe in the value of diversity, and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.