About the Opportunity

ClearGov is seeking an analytical, process-driven Renewals Manager to design, own, and scale our end-to-end renewal operations across all customer segments. This is primarily a strategic and process-focused role dedicated to operationalizing playbooks, driving systems efficiency, and delivering precise retention forecasting.

Additionally, you will serve as a customer-facing commercial contact for our SMB and Tech Touch (TT) accounts when needed, leveraging those direct interactions to continually optimize our digital renewal processes for scale.

Key Responsibilities:

• Predictive Retention & Forecasting: Work with CS Ops to build and own renewal forecasting models, flag early risk indicators, and deliver accurate Gross Retention Rate (GRR) and Net Retention Rate (NRR) projections to leadership.
• Process Architecture & Segmentation: Build, standardize, and own the end-to-end renewal operating model across high-touch, mid-touch, and digital customer segments.
• Stages & Rules of Engagement: Define explicit lifecycle stages, milestone triggers, and cross-functional ROE between Customer Success, Account Management, Sales, and RevOps.
• Salesforce & Systems Optimization: Manage SFDC renewal pipelines, opportunity generation, forecasting workflows, and data integrity to ensure accurate net retention reporting.
• AI & Digital Scaling: Implement AI-driven insights, automated messaging, and workflow triggers to efficiently scale renewals for digital/low-touch segments.
• Commercial Strategy & Execution: Operationalize renewal pricing strategies, annual uplift models, contract co-terming, and multi-year commitment terms aligned with B2B SaaS best practices.
• Cross-Functional Enablement: Document standard operating procedures (SOPs) and train CS teams on commercial conversations, objection handling, and system compliance.

Critical Skills/Experience:

• Experience: 2–3 years of hands-on experience in Renewals, Account Management, or Revenue Operations within a high-growth B2B SaaS environment.
• SaaS Renewal Forecasting: Demonstrated mastery in renewal pipeline forecasting, GRR/NRR modeling, and risk identification in partnership with CS Ops.
• Systems Expertise: Deep proficiency in Salesforce (SFDC) management, dashboarding, and opportunity workflow design.
• Automation & AI: Practical experience using CS platforms (e.g., ChurnZero, Gong), AI tools, and automation engines to drive digital engagement and operational efficiency.
• Commercial Acumen: Clear understanding of SaaS metrics (GRR, NRR), pricing strategies, contracting, and uplift structures.
• Process Design: Proven track record of taking complex or ad-hoc workflows and structuring them into clear, repeatable, and scalable operating standards.
• Customer-Facing Capability: Comfortable engaging directly with SMB and Tech Touch accounts for commercial renewal discussions and negotiations.

Compensation:

• In the spirit of transparency, we are excited to share the base salary for this position is $85,000 - $102,000 USD and exclusive of fringe benefits or potential bonuses. In addition to your base salary, this position has an uncapped variable first-year target range of $15,000 - $18,000 USD. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).