Title: Nigerian Technician

Hours: Full-time

Location: Hybrid work in Lagos Nigeria at different BioLite or Partner warehouses. The work will also involve some level of travel within Nigeria and occasionally outside Nigeria.

Reports to: Emerging Markets, Warranty Operations Manager

Compensation: A competitive salary, commensurate with candidate experience.

About BioLite:

BioLite is a for-profit social enterprise that develops, manufactures and markets distributed energy solutions for off-grid communities around the world.

This Role:

BioLite is looking for an experienced Technical Support Specialist to join our team focused on After Sales and Warranty Services in Nigeria. In this role, you will deliver high-quality technical support to our partners, ensuring smooth warranty operations and resolution of product issues. You'll lead hands-on product diagnostics and repairs, support training and documentation, and contribute directly to product quality insights that drive improvement.

You Will: (Job Description)

After Sales & Warranty Service

• Deliver Best in Class Technical Support and After Sales Service (Training and Repair)
• Drive collection and consolidation of Partner data, including product feedback, critical to contributing to BioLite's Quality and Sustaining teams
• Notify the EM Warranty Operations Manager of all suspected Major product quality issues and escalations
• Support in the resolution of all Partner product quality issues- Repair of Partner warranty returns

Process & Compliance

• Help implement BioLite's Warranty Policy, processes, training and tools with Partners
• Write diagnostic, test and repair documents.
• Support training (Product use, Product fault diagnosis)
• Support Partner audits of failed and replaced units under warranty

External Communications

• Support partners by ensuring consistent, support, clear updates, and technical guidance that enables efficient warranty operations.
• Attend bi-weekly Partner meetings for Technical support and After Sales, ensure all technical questions raised are being addressed internally.

Internal Communications

• Support positive collaboration with cross-functional teams—such as Business Development, Product, Manufacturing, and Supply Chain—by communicating clearly, following through on tasks, and helping resolve operational and technical issues.
• Work closely with the Business Development Managers for your accounts, ensuring Partner needs are managed effectively.
• Provide regular updates to your tasks and priorities assigned to you
• Attend applicable partner meetings chaired by the Business Development (BD) team

Special Projects / New Product Introduction

• Lead QC Activities (i.e. visual inspection / functional testing / charging)
• Lead specialised QC / Root cause Investigation
• Support specialised product re-work activities (i.e. SN rework, firmware updates)
• Support Field trials as required (installations, collecting data, reviewing/qcing units)

You Have: (Qualifications and Experience Required)

• 2+ years experience in a relevant technical role
• Bachelor of Science or Bachelor of Engineering or relevant degree
• Experience working in Sub-Saharan Africa for a company producing or distributing hardware.
• Organisational planning of workloads and priorities to meet targets and deadlines
• Strong Technical Judgement; able to consider the relative costs and benefits of potential actions, choosing the most appropriate one.
• Use structure, logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Strong analytical skills with the ability to follow complex instructions, and process data efficiently.
• Thrives in dynamic environments and adapts quickly to changing priorities or conditions.
• Willing to contribute in areas beyond formal job description.
• Takes ownership of responsibilities, demonstrates initiative, and follows through on commitments.
• Demonstrated English fluency, including the ability to write professional reports, conduct presentations, and engage effectively with all partners.

To Apply:

Please only apply if you meet the required experience and qualifications

Our Benefits:

• Comprehensive healthcare plans
• Paid holidays and PTO
• Community bonus plan and equity stock options.
• Referral Program
• Adventure Stipend (after two years)- matched vacation and PTO to go on an adventure that aligns with BioLite's mission (outdoor recreation, climate, social impact).