Title: Solutions Center Representative – Technical Products

Hours: Full-time, 7am-4pm MST

Location: Midvale, UT (On-site with occasional remote flexibility) #LI-Onsite

Reports to: Solutions Center Manager

Compensation: A salary range of $22-$27 per hour, depending on candidate experience.

Our Benefits:

• Comprehensive Healthcare Coverage: Medical, dental, and vision plans with BioLite covering 90–100% of monthly premiums, depending on plan selection. Plus life and disability insurance.
• 401(k) with Employer Match: We help you invest in your future through a company match on your 401(k) contributions.
• Paid Time Off: Paid holidays, vacation, sick time, and family leave to support work-life balance.
• Equity & Bonus Opportunities: Community bonus plan and stock option eligibility for all full-time employees.
• Adventure Stipend (after two years): Matched vacation and PTO to go on an adventure that aligns with BioLite's mission of bringing energy everywhere — whether that's outdoor recreation, climate action, or social impact.
• Employee Referral Program: Help us find great teammates and earn rewards for successful referrals.
• Employee Product Discount: Employees enjoy generous discounts on BioLite and Goal Zero products.

This Role:

We're looking for a technically experienced, fast-learning Customer Support professional to join BioLite's Solutions Center team. You'll provide exceptional service to customers using BioLite's growing portfolio of energy and outdoor products.

This is a high-volume, high-accuracy position, ideal for someone who enjoys digging into technical details, troubleshooting real-world product challenges, and managing a steady flow of support inquiries with efficiency and care. You'll operate with a high level of autonomy, balancing speed and empathy to deliver an outstanding customer experience. You'll help customers get the most out of BioLite's and Goal Zero's energy technologies, ensuring every product experience reflects our mission to bring energy everywhere.”

You Will:

• Manage customer inquiries by email and phone using Zendesk, with supporting actions in Shopify and NetSuite
• Respond to approximately 50–100 tickets per day, maintaining a one-business-day response time and high-quality resolutions
• Troubleshoot and resolve technical product issues, including charging, firmware, and performance questions across BioLite's power, lighting, and cooking lines
• Guide customers through usage best practices, warranty processes, and product setups
• Manage returns, replacements, and warranty claims with Experience providing detailed troubleshooting and resolutions to users, ensuring a smooth customer experience
• Identify and document product or process trends; collaborate with Quality, Engineering, and Logistics teams to improve long-term solutions
• Contribute to BioLite's internal Knowledge Base and customer Help Center by writing or updating support articles
• Demonstrate accuracy in communication, even in time-sensitive or high-demand situations.
• Support continuous improvement projects within the Solutions Center

You Have:

• 3+ years of experience in customer or technical support, in consumer electronics, outdoor equipment, or renewable energy products
• Experience managing high ticket volume while maintaining clarity, accuracy, and empathy
• Technical curiosity, you love understanding how things work and helping others use them.
• Demonstrated strong problem-solving skills and the ability to make accurate, informed decisions in real time.
• Excellent Experience interpreting and responding to customer requests with a focus on a supportive tone and clarity
• Proficient in or familiar with Zendesk, Shopify, NetSuite, or other CRM and e-commerce systems
• Willingness to participate in professional development activities to stay current on industry knowledge on the job
• Succeeded in a collaborative environment but work independently with confidence and accountability

To Apply:

• Please include a cover letter explaining why you're a good fit for this position and PDF of your resume.
• You must be authorized to work for an employer in the U.S. BioLite is unable to sponsor or take over sponsorship of an employment Visa for this position.

About BioLite & Goal Zero:

BioLite and Goal Zero have joined forces to power life, anywhere. Together, we provide clean energy solutions that serve two distinct but connected markets: families living in energy poverty and outdoor adventurers looking for fuel-independent power and light.

From solar panels and portable power stations to cookstoves and lighting systems, our technologies help people cook, charge, and stay connected — whether at home, on the road, or off the grid. Rooted in innovation and driven by impact, we're building a future where renewable energy is accessible to all.

We believe in a bright and safe future — and that includes life at work. BioLite and Goal Zero are proud to be an equal opportunity workplace where everyone is encouraged to show up as their full selves. We know that inclusion makes our solutions better and our team stronger.

Studies show that women and people of color are less likely to apply for jobs unless they believe they can meet every detail in the job description. We want to find the best candidate for the job and recognize that may come from a combination of knowledge, skills and experience not listed in the current role requirements. If interested, we encourage you to apply and connect your background and skill set to this role.