Client Relations Manager – Mining Indaba

A bit about us

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most.

Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix.

Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms.

Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

Think that sounds good? Wait until our talent acquisition team tells you about the culture.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go.

You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

If that sounds like you, you’ll fit right in.

A bit about the role

We are looking for an organised, delivery focused Client Relations Manager to support the sponsor journey from proposal stage through to delivery and post-event reporting, for Mining Indaba sponsors.

The role will work in close partnership with Sales leads, joining proposal calls where required to understand client objectives, shape deliverables, and ensure commitments are operationally feasible. Post sale the Client Relations Manager will support the transition into onboarding, manage sponsor deliverables end-to-end, and ensure a high-quality onsite and post-event client experience.

As part of your job, you’ll be:

Pre-Sale Support & Handover

• Join proposal calls where required to understand sponsor objectives and assist sales with bespoke proposal packages.
• Support Sales by advising on delivery feasibility, timelines and required assets.
• Contribute to proposals by ensuring deliverables are clear, accurate, and achievable.
• Manage a smooth handover from Sales into onboarding once contracts are confirmed.

Account Management & Sponsor Delivery (Post-Sale)

• Act as the main point of contact for allocated sponsors post contract signature.
• Lead onboarding and manage the sponsor delivery process end-to-end across the event cycle.
• Own deliverable collection and chasing (logos, artwork, adverts, speaker details, digital assets, approvals).
• Maintain accurate trackers and keep internal stakeholders updated on status, risks and dependencies.
• Escalate risks early and drive solutions to protect sponsor commitments.

Cross-Functional Coordination

• Coordinate delivery across Marketing, Content, Operations and Design to ensure all sponsor benefits are delivered accurately and on time.
• Brief internal teams on requirements, specifications and deadlines.
• Ensure sponsor visibility and positioning is correct across platforms (website, agenda, app where applicable).

Event Delivery & Post-Event

• Onsite support to ensure sponsor commitments and experience are delivered to standard.
• Lead post-event reporting for allocated clients and distribute agreed communications.
• Support Sales with renewal planning and identifying future opportunities based on delivery outcomes.

Ad Hoc Projects

• Support ad hoc projects related to the event and allocated clients as required.

Experience with Website/CMS, CRM, Monday.com, Microsoft Office (Excel, Outlook, Word, Teams).

Ready to make some great experiences? Your Hyve adventure begins with one click-Apply now!