Wyebot is setting the global standard for AI-powered Wi-Fi optimization. Our Wireless Intelligence Platform gives IT teams end-user visibility they don’t typically see, cutting Wi-Fi troubleshooting time by up to 90% and eliminating costly onsite visits. Trusted by leading enterprises, healthcare systems, and schools, we’re changing how the world experiences and optimizes business-critical Wi-Fi.

We’re looking for a proven Customer Success leader with at least 5 years of direct experience managing and growing a CS team. If you haven’t led a team before, this role isn’t the right fit.

In this role, you will:

• Lead and scale Wyebot’s Customer Success team across SLED and Enterprise accounts
• Own the full customer journey from onboarding through renewal, driving adoption, growth, and retention
• Build strong executive relationships with customers and act as their trusted advisor
• Define strategy, KPIs, and processes to reduce churn and fuel expansion
• Partner with Sales, Product, and Engineering to deliver measurable customer value

What we’re looking for

• 7+ years in Customer Success, Account Management, or related roles
• 5+ years directly managing a Customer Success team in SaaS
• Proven record of reducing churn and scaling customer programs
• Strong leadership, communication, and executive presence
• Experience in networking or B2B technology a plus

Location

Our Customer Success team is based at HQ in Marlborough, MA. Local candidates are preferred (hybrid schedule), but we will consider remote applicants.

Join Wyebot and lead the Customer Success team that keeps our customers’ most critical Wi-Fi networks performing at their best.